• Application Deadline: Tue, 6 Aug 2024 00:00:00 GMT
• Position: Client / Customer Care Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 2 years


• Location Lagos


• City Eti-Osa


• Job Field Customer Care 
  

Duties / Responsibilities

• Make outgoing calls to patients, referrals, and sales as needed


• Communicate effectively and professionally with patients, teammates, healthcare professionals,etc


• Consistently meet and attain required Key Performance Indicators (KPIs)


• Answer customer phone calls and provide them with the information that they request


• Resolve customer complaints in a fair manner


• Elevate customer concerns to managers and supervisors as needed


• Become knowledgeable about our company’s services


• Provide exceptional customer support in every phone call

Skills / Requirements

Interested candidates should possess:

• Excellent written and verbal communication skills


• 1- 2 years of work experience in a similar role


• Available to resume immediately


• Candidatemust reside on the island or its environs


• Proficient with MS Office, MS Exceland the ability to navigate multiple platforms.


• Strong customer service skills with the ability to resolve patient concerns.


• Demonstrate soft skills to enhance the patient experience


• Relevant work experience in the hospital will be an added advantage


• Certification in customer service profession is required


• Possess right work ethics of a client care personel.