• Application Deadline:
• Position: Technical Services Manager (Electrical)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 3 years


• Location Lagos


• Job Field Engineering / Technical 
  

Job Summary :

• The Technical Services Manager is responsible for overseeing the technical services department, ensuring the efficient and effective delivery of technical support and services to internal and external clients.


• This role involves managing a team of technical professionals, coordinating with other departments, and implementing strategies to enhance service quality and customer satisfaction.

Responsibilities:

• Team Management; Lead, mentor, and manage a team of technical support engineers and specialists.


• Service Operation; Oversee the daily operations of the technical department, such as scheduling, dispatching, and inventory management.


• Ensure the team is adequately trained and equipped to handle technical issues and projects.


• Service Delivery; Oversee the provision of technical services to clients, ensuring timely and effective resolution of technical issues.


• Create regular reports on service department performance, including critical indicators like response times, resolution rates, and customer satisfaction ratings.


• Project Management; Plan, coordinate, and manage technical projects from inception to completion.


• Collaborate with other departments to ensure seamless integration of technical solutions.


• Client Relations; Act as the primary point of contact for escalated technical issues and ensure they are resolved satisfactorily.


• Develop and maintain strong relationships with key clients and stakeholders.


• Technical Expertise; Stay up-to-date with the latest technology trends and advancement, evaluate and recommend new technologies and tools to improve service delivery.


• Provide technical guidance and support to the team and clients.


• Manage departmental budgets and resources effectively.


• Ensure compliance with industry standards and regulations

Qualification:

• Minimum of B.Sc. or HND in an Engineering, or a related field.


• Knowledge of electrical analysis and electronics


• Ability to troubleshoot, test, repair, install and serviceluxury electronic appliances


• Knowledge of practical application of engineering scienceand technology


• Knowledge of theoretical electrical engineering


• Knowledge of automation


• Computer proficiency


• A minimum of 2- 3 years of experience in a Technical Services Managerial role.