• Application Deadline:
• Position: O&M (Operations & Maintenance)Officer, NOC


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Engineering / Technical 
  

Job Description 

• We are seeking an experienced O&M Officer to join our team in the Operations & Maintenance section.


• The successful candidate will be responsible for overseeing and coordinating office administrative procedures, network monitoring, trouble ticket handling, and providing 24/7 network surveillance.


• The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a minimum of 2 years' experience in a similar field.

Key Responsibilities

• Oversee and coordinate office administrative procedures


• Assist with network monitoring, trouble ticket handling, and other related tasks


• Prepare periodic and special reports, manuals, and correspondence


• Provide 24/7 network surveillance, monitoring, reporting, and escalating incidents


• Dispatch O&M Field Technicians and track progress on trouble tickets and preventive tasks


• Update and maintain records in i-TSM and other databases


• Collect data, generate reports, and provide feedback to management


• Coordinate with other departments, subcontractors, and clients


• Maintain high levels of client service and respond to customer inquiries


• Ensure compliance with IMS procedures and policies.

Qualifications

• Minimum of HND in Electrical Engineering


• Minimum 2 years experience in a similar field


• Excellent communication and organizational skills


• Ability to work in a fast-paced environment


• Strong problem-solving and analytical skills


• Familiarity with network monitoring and trouble ticketing systems


• Knowledge of IMS procedures and policies.