• Application Deadline: Fri, 30 Aug 2024 00:00:00 GMT
• Position: Client Experience Officer


• Job Type Full Time


• Qualification BA/BSc/HND , OND


• Experience 2 years


• Location Lagos


• Job Field Customer Care 
  

Job Description 

• We a looking for a dynamic Client Experience Officer who is willing and ready to help deliver a happy customer experience and support our sales team to prioritize customer preferences in the company’s marketing strategy.


• Also, we require a calm personality, with the ability to stay calm under immense pressure.


• He or she would also be responsible for generating B2C sales leads and closing sales enquiries etc.

Responsibilities

• Assist in developing, presenting, and implementing policies and procedures to make sure company customers have a satisfactory experience when using its services


• Collaborate with other departments to ensure excellent customer service


• Reach out to customers through technology or in person, communicating to them about the company’s services, and finding out about new services they want the company to offer


• Provide routine report to appropriate company managers and also customers about achievements and improvements planned to address prevalent deficiencies


• Receive and responding to customer service inquiries


• Identify needs/wants of customers


• Make available product brochures for customers and guide them on the use of the website.


• Update details for personal and business clients, such as name and address details


• Provide pricing and delivery information to customers


• Educate customers on deals and promotions the company is offering


• Attend to enquiries and resolve complaints through phone, email, or social media


• Assist with placement of orders, refunds, or necessary exchanges


• Attend to guest of the company.


• Ensure record of payment information, customer balances and other pertinent information such as addresses and phone numbers are properly kept


• Assist in selling products and services


• Utilize computer technology to handle high call volumes


• Regularly compile reports and submit to the management on overall customer satisfaction and customer data base.

Requirements

• Minimum of OND / HND / BSc


• 2+ years of sales/customer service experience.


• Excellent customer service and sales skills.


• Strong verbal and written communicator.


• Excellent phone and presentation skills.


• Proficiency in Microsoft Office, CRM, and sales software programs.


• Good negotiation and problem-solving skills.