As the Accounts Manager will work closely with all departments and act as the lead point of contact for any and all matters specific to accounts.
You will build and maintain strong relationships with customers and also answer client queries and identify new business opportunities among existing customers.
JOB RESPONSIBILITIES:
Manage and grow multiple brand accounts, focusing on experiential marketing strategies.
Develop and maintain robust relationships with all client touchpoints.
Drive client retention, renewals, upsells, and overall satisfaction.
Collaborate with cross-functional teams to align campaign goals with client expectations.
Strategize and present compelling plans for client growth, leveraging both macro and micro data.
Champion the organization's policies and SOPs, ensuring their consistent application.
across all departments and projects.
Implement and oversee efficient internal processes and procedures, ensuring a high level of accuracy and decorum in all operations.
Establish engagement and execution processes.
Create feedback loops within teams and departments to inform status and continuous improvement.