• Application Deadline:
• Position: Customer Service Experience Executive


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 5 years


• Location Lagos


• Job Field Customer Care 
  

Job Brief

• We are seeking a knowledgeable and customer-oriented Customer Experience Executive to support our clients in the fintech sector.


• The ideal candidate will provide exceptional service, handle inquiries about finance and services, and ensure customer satisfaction in all interactions.

Responsibilities

• Develop and implement customer experience strategies.


• Analyze customer feedback and behavior data.


• Identify areas for improvement in the customer journey.


• Collaborate with product and tech teams to enhance user interfaces.


• Manage customer support operations and teams.


• Establish and monitor customer satisfaction metrics.


• Drive initiatives to increase customer retention and loyalty.


• Ensure compliance with financial regulations in customer interactions.


• Adapt and respond to different types of customer characters.


• Handle large amounts of incoming calls, messages, and emails.


• Follow communication guidelines and policies.

Requirements

• B.Sc. / HND in a related field.


• 3 - 5 years of proven customer support experience, ideally in fintech or financial institutions.


• Strong phone contact handling skills and active listening.


• Excellent communication and presentation skills.


• Ability to multi-task, prioritize, and manage time effectively.


• Track record of over-achieving quotas.


• Experience in contacting potential clients through cold calls and emails.