• Application Deadline:
• Position: Internal Sales Representatives


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos , Rivers


• Job Field Sales / Marketing / Retail / Business Development 
  

Job Description

• Develop and rebuild relationship (Customer Relationship Management - CRM) with designated customers by phone to sell parts and service offerings and create sales opportunities to meet company objectives and customer satisfaction.

Responsibilities

• Inform customers by phone about any new dealer program.


• Contact customers to present MANTRAC parts and services and answer all technical and commercial inquiries.


• Participate in quotations preparation, terms of payment for his supervisor or manager’s review and approval.


• Present relevant technical publications as appropriate, to customers and explain benefits / advantages of CATERPILLAR genuine parts versus non genuine and MANTRAC services versus local mechanics.


• Provide weekly pre-call plan and report his daily activities and refers any difficulties/challenges to supervisor for action.


• Assist with the solution and resolution of customer complaints / problems with MANTRAC.


• Report all lost sales of parts and service to supervisor / manager and to ensure such lost sales are appropriately entered into dealer system (MANPRO).


• Ensure there are no overdue debt on customers’ parts and service account.


• Keep good control of customer list and keep updating customer profiles and population in MANCRM, PTOS or any existing dealer marketing information system.


• Report any prime product sales leads to his / her supervisor, manager or the particular prime product manager.


• Perform any other related duties as required by product support sales management.

Requirements

• B.Sc in Engineering or equivalent.


• At least 3 years experience in the industry (sales, marketing & technical experience).


• Good written and spoken English.


• Great interpersonal and communication skills.


• Excellent leadership skills and ability to take initiative.


• Good analytical and computer skills.


• Having good selling skills is an advantage.