• Application Deadline:
• Position: Customer Service Lead


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 years


• Location Lagos


• Job Field Customer Care 
  

Key Responsibilities:

• Manage and lead a team of customer service representatives and specialists.


• Develop and implement customer service policies and procedures.


• Ensure customer satisfaction and provide professional customer support.


• Maintain an orderly workflow according to priorities and set targets.


• Compile and analyze customer service reports to drive improvement.


• Communicate with clients and resolve any issues as efficiently as possible.

Minimum Requirements:

• Bachelor’s degree in Business Administration, Communications, or a relevant field.


• At least 5 years of experience in customer service, with a minimum of 2 years in a leadership role.


• Proven track record of managing and directing a customer service team.


• Strong command of CRM software and MS Office suite.


• Excellent written and verbal communication skills in English.