• Application Deadline:
• Position: Front Desk Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• City Lekki


• Job Field Customer Care 
  

Job brief

We are looking for a Hotel Front Desk Representative to serve as our guests’ first point of contact and manage all aspects of their accommodation.

Responsibilities

• Perform all check-in and check-out tasks


• Manage online and phone reservations


• Inform customers about payment methods and verify 


• Register guests collecting necessary information (like contact details and exact dates of their stay)


• Welcome guests upon their arrival and assign rooms


• Provide information about our hotel, available rooms, rates and amenities


• Respond to clients’ complaints in a timely and professional manner


• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs


• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests


• Upsell additional facilities and services, when appropriate


• Maintain updated records of bookings and payments

Requirements and skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role


• Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS


• Understanding of how travel planning websites operate, like Booking and TripAdvisor


• Customer service attitude


• Excellent communication and organizational skills


• Degree in hotel management is a plus