• Application Deadline:
• Position: Restaurant Supervisor


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 4 years


• Location Lagos


• Job Field Hospitality / Hotel / Restaurant 
  


• Salary Range ₦50,000 - ₦100,000/month
  

SUMMARY OF RESPONSIBILITES

Ensures food quality and customer service satisfaction. Must be involved in extensive sales and efficient restaurant operations.

MAIN FUNCTIONS:

•  Assist in ensuring that the restaurant achieves SALES target and PROFIT.


• Delivers operational excellence in terms of customer service, food safety, hygiene and brand image


• Making appointments with and meeting new customers


• Promoting new products and any special deals


• Advising customers about delivery schedules and after-sales service


• Keeping in contact with existing customers in person and by phone.


• Updating and sending restaurant reports such as weekly operations reports, and other sundry reports/communications as may be required


• Giving feedback on sales trends


• Hollow the MCRL-QSR’s restaurant policies and procedures, including those for cash handing and safety/security.


• Monitor and maintain the POS System.


• Assist in new menu implementation.


• Develop and implement creative solutions to areas of improvement.


• Identify and delegate responsibilities to shift Heads and staff effectively manage the restaurant in the absence of the Restaurant Manager.


•  Manage operations with passion, integrity, and knowledge while promoting the culture and values of the MCRL’s QSR.


• Provide direction to shift head, and staff to achieve restaurant goals.


• Consistently review operations and staff to identify any problems, concerns, and opportunities for improvement


• Provide coaching to team members and assesses performance on an ongoing basis.


• Solicit feedback to understand the needs and wants of customers.

PERSON PROFILE/EXPERIENCE REQUIRED

• Must have a BSC, HND and/or Catering Diploma with at least 1 years relevant experience.


• Able to work in a high-temperature kitchen for an extended period.


• Completed training in all areas of restaurant.


• Must be able to take direction and delegate responsibilities.


• Able to work in a fast-paced environment.


•  Able to work nights, weekends, and holidays.


• Remain calm, patient, and polite, if receiving customer feedback.


• Be helpful and go out of your way to help our customers.


• Be confident and self-motivated.


• Demonstrate a passionate commitment to the business.


• Be able to work unsupervised in a busy environment.


• Be able to priorities duties.