• Application Deadline:
• Position: Manager, CCC Inbound


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 6 years


• Location Lagos


• Job Field Banking  , Customer Care 
  

Job Description

Effective and efficient management of the Customer Care Centre - Inbound by providing first line contact to customers/general public.

Qualifications

• First degree in any field.


• Minimum of 6 years’ of Operational and Customer Service experience

Personal Competencies

• Strong Leadership Qualities


• Conflict Resolution Skills


• Good verbal and written communication skills – sincere and articulate.


• Knowledge & Experience in Effective Service Delivery.


• Strong Influencing and Persuasive Skills.