• Application Deadline:
• Position: Client Experience Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• City Ilupeju


• Job Field Sales / Marketing / Retail / Business Development 
  

Job Description

• A Client Experience Representative to provide support to our clients for software solutions.


• The ideal representative will be a knowledgeable and enthusiastic home health, home care, or hospice professional who enjoys making a positive impact on patients' lives across the country.


• Provide consultative support and solutions for all Axxess clients; answer questions via phone and support ticketing center, resolve problems and offer general assistance for the day-to-day operations of our various products 


• Partner effectively to provide quality support, while always upholding company values 


• Respond rapidly and provide prompt support to client concerns; escalate unresolved matters and maintain ownership through to a timely resolution 


• Receive ongoing training to maintain knowledge and relevancy within the industry and company products/services 


• Communicate with clientele; research to diagnose inquiries; managing database records and provide status reports on reported issues - all done with speed and professionalism.

Qualifications

• Bachelor's Degree required 


• Healthcare Industry Experience is a plus (LVN, PTA, COTA, MSW, Intake, Scheduling, Office Management, Administration, Medical Records)


• Customer orientation and ability to adapt/respond to different personalities 


• Desire to anticipate customer needs paired with the drive to provide a consultative solution 


• Excellent communication skills; presentation, written, and verbal


• Demonstrated ability to organize and implement priorities; manage multiple tasks, in a dynamic setting