• Application Deadline: Fri, 30 Aug 2024 00:00:00 GMT
• Position: Receptionist


• Job Type Full Time


• Qualification OND , Secondary School (SSCE)


• Experience 3 - 5 years


• Location Abuja


• Job Field Hospitality / Hotel / Restaurant 
  


• Salary Range ₦50,000 - ₦100,000/month
  

Job Details

• Answering incoming telephone calls from prospective and existing guests


• Assisting guests with hotel reservations


• Assigning rooms and suites to guests


• Processing credit card transactions for lodging, room service and other hotel costs


• Transferring phone calls to guest rooms


• Providing guests with wake-up phone calls


• Assisting with guest requests and complaints


• Maintaining accurate records of guest charges (room service, pay-per-view, spa services, etc.)

Education, Skills and Experience

• High school diploma or equivalent


• guest/customer relations experience, preferably in a hospitality environment


• strong working knowledge of relevant computer software including MS Office and booking and payment systems


• numeracy skills


• administrative skills

Key Competencies and Qualities

• customer service orientation


• attention to detail and accuracy


• planning and organizing


• ability to multitask and prioritize


• professional appearance and attitude


• effective verbal and written communication skills


• ability to handle stress and stay calm under pressure


• conflict resolution skills


• decision making and judgment skills


• team work


• flexible regarding work schedules


• ability to respond appropriately to diverse customers and guests