• Application Deadline:
• Position: Customer Experience Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Customer Care 
  

Job Description

• We are searching for a Customer Experience Officer with a high level of integrity to be responsible for administrative tasks such as welcoming visitors to our office.


• You will be responsible for managing and enhancing the overall customer experience.


• The ideal candidate must be able to make an excellent first impression of the organisation.

Job Responsibilities

• Attend to, and accommodate visitors andclients and inform those they will see within 5 minutes of their arrival.


• Promote customer satisfaction through appropriate interactions and responsiveness to visitor's needs.


• Ensure the reception is not always crowded, appear tidy and well-arranged and help to ensure office decorum.


• Helpmaintain workplace security by administering visitor logs.


• Receive client's calls, emails, and messages and swiftly respond to them.


• Enter clientinformation into the organization's database.


• Handle incoming and outgoing correspondence.


• Prepare meetings and training rooms.


• Record, file and track all outgoing and incoming courier and sort mail and email of the company.


• Provide excellent customer service.


• Contribute positively as part of a team and help with various required tasks.

Skills and background

• Degree in any related field


• Minimum of OND


• Minimum of 2 years proven experience as a customer service officer or relevant position


• Proficient computer skills including Microsoft Office Suite (Word, PowerPoint, and Excel)


• Strong communication and people skills


• Customer orientation and ability to adapt and respond to different types of customers.


• Strong interpersonal skills


• Excellent time management.


• Good listening skills


• Good organisation and ability to multitask.


• Strong time-management and organisation skills.


• Tech-savvy and experienced with word processing and email programs.