• Application Deadline: Sat, 25 Jun 2022 00:00:00 GMT
• Position: Client Service Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 3 years


• Location Lagos


• Job Field Media / Advertising / Branding 
  

Job Summary

• The Client Service Manager will be responsible for generating revenue by creating and maintaining a healthy pipeline of leads, understanding and interpreting technical requirements of clients and providing technical information to clients.


• The Client Service Manager will be responsible for client retention and growth.

Responsibilities

• Creating sales opportunities through inbound lead follow-up, calls and emails,


• Maintain and expand sales pipeline within the target markets for the company


• Act as a tour manager for the company


• Preparation and communication of client proposals


• Working directly and closely with the Marketing department to create awareness for the company


• Key account management and provision of a 5-star client experience


• Ensure adequate maintenance of the facility to ensure service delivery


• Continuous and consistent competitive analysis


• Create, strengthen and manage partnerships in order to deliver on agreed strategy


• Preparation of weekly, monthly, quarterly and annual strategic plans prior to review


• Preparation of tenancy agreements and ensuring tenancy checks are in place


• Preparation of project plans and budget per event


• Preparation of invoices and chasing receivables with clients


• Effective supervision of client experience officers

Key Performance Indicators

• Achieve monthly revenue target


• Qualified, weekly lead generation


• Client service delivery satisfaction


• Turnaround time for client enquiries


• Achieve monthly utilsation rates


• Receivables collection below 60 days 


• Weekly reporting.

Specification / Educational Qualification

• B.Sc in Marketing, Mass Communications or equivalent.


• 2 -3 years of proven work experience in a similar role


• Experience working with a CRM


• Event planning


• Facility management


• Project management

Competence Requirements:

• Strong interpersonal skills


• Facility management


• Event planning skills and experience


• Project management skills


• High attention to detail and commitment to delivery


• Leadership skills


• Superior time management & organizational skills


• Strong work ethic with energetic, professional & team-oriented attitude


• Flexible, adaptable, and resilient


• Fluent in Microsoft office applications


• Proficient in the use of CRM

Job Requirements:

• Marketing


• Leadership Skill


• Time Management


• Interpersonal Skill


• Microsoft Office


• Organizational Skill


• Project Management Skill


• Supervision


• Interpersonal Skills