• Application Deadline: Wed, 14 Aug 2024 00:00:00 GMT
• Position: Customer Service Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• City Victoria Island


• Job Field Customer Care 
  

Job Description

• As a Customer Service Representative, you will be the first point of contact for our customers, providing them with outstanding service and support.


• You will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.


• Resolve customer issues and complaints with patience and empathy.


• Provide product and service information to customers.


• Process orders, returns, and exchanges.


• Maintain accurate records of customer interactions and transactions.


• Collaborate with other departments to ensure customer needs are met.


• Identify and escalate priority issues to the appropriate team members.


• Stay up-to-date with product knowledge and company policies.

Qualifications

• Minimum of a 2nd class HND/B.Sc./BA degree in any discipline


• Minimum of 2 years proven experience in a customer service role.


• Excellent communication skills, both written and verbal.


• Strong problem-solving abilities and attention to detail.


• Ability to handle stressful situations calmly and effectively.


• Proficiency in using customer service software, Microsoft Office Suite