• Application Deadline:
• Position: Senior Storage Engineer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos , Rivers


• Job Field ICT / Computer 
  

Description

General Services:

• 1st and 2nd Line Incident Management


• 1st and 2nd Line Incident Management


• 1st and 2nd Line Incident Management


• 1st and 2nd Line Incident Management


• 1st and 2nd Line Incident Management


• Request Management


• Change and Problem Management


• OS Backup Management


• Asset Inventory, Support Documentation and Spares Management


• Hardware Infrastructure management/support.

Specific User Services:

• PARS Restore


• Storage Provisioning


• Tape Restore Request.

Backend Services:

• Daily Backup Exception Report Management


• Daily Filer Status Monitoring


• Monthly Tape Backup Progress Reporting


• Failed Disk Replacement


• SharePoint Daily Backup Management


• Internal Audit of Monthly Tape Backup Process


• Normalization of Storage Infrastructure Aggregates


• Normalization of Storage Infrastructure Volumes


• Storage Vulnerabilities Remediation


• Housekeeping of Storage Restored Volumes


• SAP ERP System Refresh


• Daily uploading of SOx Evidence.

TOE Compliance:

• Infrastructure / Platform.

Support to other teams:

• Project Activities


• IT Clinic


• Support to other support teams ( Linux, database)


• Control ACD and Documentation Reviews


• Compliance Remediations


• Vulnerability Remediations


• Audit Response.

Activity Description:

• Review and respond to User and Monitoring tool mails


• Review and respond to device status reports


• Review and respond to service now ticket


• Review and respond to MS Teams calls


• Review and respond to ACD calls


• Review and respond to User requests


• Plan and execute changes


• Ensure monthly data backups


• Maintain and update device support and spare records


• Provide hardware support for Netapp and Oracle Tape Library


• Project Archival Retrieval System Restores


• Deploying new storage requirements to users


• Restore of data from Monthly Tape Backup


• Monitor Daily Backup Report Status and resolve exceptions (Backup Failures if any)


• Health check status of Storage Infrastructure


• Progress tracking report of Monthly Tape Backup Activity


• Resolution of Storage Failed Disks as applicable


• Monitor & Resolve SharePoint Separate Full Farm and Database Daily Backup


• Completion Verification of Monthly Tape Backup Activity


• Ensure Storage Aggregates are within acceptable thresholds


• Ensure Storage Volumes are within acceptable thresholds


• Close out any identified storage infrastructure vulnerability


• Cleanup of restored volumes after confirmation from Requestor


• Backend refresh of SAP Data during ERP System Refresh Activity


• Daily Storage SOx Evidence uploading into SharePoint


• Provide support to project delivery


• Customer Engagement Sessions


• Adhoc support team requests


• Process Documents


• Remediation of all events of interest on controls for SOx and Non-SOx assets


• Remediation of all events of interest on controls for D&M SOx and Non-SOx assets (5 controls)


• Respond to Audit queries from LOD2 and External auditors


• Ensure TOE compliance for infrastructure firmware


• Provide support to project delivery


• Customer Engagement Sessions


• Adhoc support team requests


• Process Documents


• Remediation of all events of interest on controls for SOx and Non-SOx assets


• Remediation of all events of interest on controls for D&M SOx and Non-SOx assets (5 controls)


• Respond to Audit queries from LOD2 and External auditors.