• Application Deadline:
• Position: Front Desk Clerk


• Job Type Full Time


• Qualification


• Experience


• Location Lagos


• Job Field Administration / Secretarial  , Customer Care 
  

Job Number 22106437

Location: Ikeja, Lagos

Schedule: Full-Time

Brand: Marriott Hotels Resorts

Position Type: Non-Management

Job Category Rooms & Guest Services Operations

Position Summary

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. 


• Process all payment types such as room charges, cash, checks, debit, or credit. 


• Process all check-outs including resolving any late and disputed charges. 


• Answer, record, and process all guest calls, messages, requests, questions, or concerns. 


• Coordinate with Housekeeping to track readiness of rooms for check-in. 


• Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. 


• Supply guests with directions and information regarding property and local areas of interest. 


• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. 


• Complete designated cashier and closing reports in the computer system. 


• Cash guests' personal checks and traveler's checks. 


• Count bank at the beginning and end of shift. 


• Balance and drop receipts according to Accounting specifications.

Responsibilities

• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. 


• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. 


• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. 


• Speak with others using clear and professional language; answer telephones using appropriate etiquette. 


• Develop and maintain positive working relationships with others. 


• Comply with quality assurance expectations and standards. 


• Stand, sit, or walk for an extended period of time. 


• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. 


• Perform other reasonable job duties as requested by Supervisors.