• Application Deadline:
• Position: Learner Success Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 years


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

Job Description

• As the key AMI touchpoint for learners participating in our pan-African learning programmes, the Learner Success Manager will be responsible for:

Learner Experience: 

• Supporting learners to make the most of their learning journey with AMI! This includes:


• Developing and adapting engagement plans to support learners throughout their Learning Journey with AMI


• “Owning” the online learning experience for participants, including creating and managing an online learning academy


• Providing group and 1-on-1 support (where necessary) to help learners to get started and navigate AMI’s online learning platform


• Proactively problem-solving, flagging and following up on tech-related challenges with AMI’s Tech Team

Programme Completion: 

• Regularly engaging with learners to ensure they are on track to complete their learning programme with AMI successfully, and have gained maximum value from their engagement with AMI. This includes:


• Working with AMI’s data team to update and use cohort-level dashboards to regularly review key programme data points to assess progress against programme milestones


• Flagging off-track or at-risk learners and proactively problem-solving how to help learners to get back on track


• Regularly presenting cohort progress, learnings, and trends to internal stakeholders


• Providing up-to-date data and feedback about cohort progress to enable accurate and on-time reporting by the Client Success team

Programme Management: 

• Owning the logistics of delivering excellent learning programmes. As a Learner Success Manager, you would drive the roll-out of core and customised programmes. This includes:


• Mapping out a project plan, with clear timelines and priorities


• Co-facilitating programme kick-offs


• Liaising with your assigned facilitator, Senior Programme Manager, and the Learning Team in the preparation and delivery of content


• Setting up and managing in-person/virtual touchpoints (Learning Labs) throughout the programme


• Regularly check / quality assure data reflected in data dashboards to identify anomalies

Data Drive:

• Collect data for strategic projects to drive response rates for longitudinal and annual impact data collection

Peer Support: 

• Actively participating in team collaboration days, regularly sharing learnings and best practices. This includes:


• Supporting team members in their onboarding journey at AMI


• Guiding team members (as requested by Lead: Learner Success) to support their growth and development

Client Management: 

• Building strong relationships with key client stakeholders to ensure successful programme delivery. This includes:


• Serving as the primary point of contact for clients during programme delivery, ensuring clear and consistent communication


• Regularly updating clients on learner progress, challenges, and successes


• Collaborating with the Client Success team to align on client goals, expectations, and reporting requirements


• Addressing client concerns promptly and effectively, ensuring client satisfaction with the programme's impact

Requirements

• Minimum of 5 years’ experience in business consulting, company training, enterprise development, or management education (essential)


•  Proven programme management skills and experience (essential)


•  Experience working in an entrepreneurial or high-growth environment (essential)

 Facilitation experience (preferred)​

• A commitment to AMI’s values - be the best, always care, push the limits, do what’s right and own it!


• Passion for supporting others to thrive - the core of this role is learner engagement and support!


• Proactive and clear communication - both written and verbal


• Self-motivated, and able to take full ownership of own deliverables


• Solid time management skills ie. Able to manage competing priorities and outputs


• Strong people skills


• Excellent project management skills


• Willing to learn and collaborate with peers and internal stakeholders at AMI


• Creative and innovative thinker


• Thrives in a fast-paced, entrepreneurial environment