• Application Deadline: Wed, 14 Aug 2024 00:00:00 GMT
• Position: Customer Care Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 3 years


• Location Lagos


• Job Field Customer Care 
  


• Salary Range ₦100,000 - ₦150,000/month
  

Job Summary:

As a Customer Care Representative, you will be the primary point of contact for our customers, providing top-notch support and resolving queries via phone, email, and chat. Your goal will be to ensure customer satisfaction, build trust, and promote our brand through excellent service.

Responsibilities:

• Respond to customer inquiries and resolve issues in a timely and professional manner


• Provide accurate information about our products/services and processes


• Troubleshoot and resolve customer complaints and concerns


• Utilize problem-solving skills to address complex customer issues


• Collaborate with internal teams to resolve customer issues and improve processes


• Meet and exceed customer satisfaction targets


• Maintain accurate records of customer interactions

Requirements:

• 1+ year of customer service experience


• Excellent communication and interpersonal skills


• Ability to work in a fast-paced environment and prioritize tasks


• Strong problem-solving and conflict resolution skills


• Proficiency in CRM software and technology


• High school diploma or equivalent required; degree preferred

What We Offer:

• Competitive salary and benefits package


• Opportunities for career growth and development


• Collaborative and dynamic work environment


• Recognition and rewards for outstanding performance


• Flexible scheduling and remote work options