• Application Deadline:
• Position: Product Operations Manager


• Job Type Full Time , Remote


• Qualification BA/BSc/HND


• Experience 5 years


• Location Lagos


• Job Field ICT / Computer 
  

Role Overview

• We are seeking a highly-analytical Product Operations Manager in our Service Delivery division to coordinate the strategic and tactical activities of a 200-person data annotation team for a Fortune 500 client. 


• You will report to and serve as a key partner to the Account Manager in helping our client achieve the best possible outcomes. Remote candidates encouraged to apply.  

Key Responsibilities

Project Delivery:

• Manage workflows, day-to-day communications, and project success metrics.


• Create structure for your team to deliver on complex projects against Service Level Agreements (SLAs) and shared goals. 


• Set and communicate team and individual goals, strategy, tactics and behaviors required to achieve those goals. 


• Collaborate with Workforce Management to ensure teams are always properly staffed and trained. 


• Provide motivational leadership to your team and foster a culture of collaboration and trust.


• Develop junior leads by providing constant feedback on performance and where necessary, coaching to close performance gaps.


• Critically think about your project as related to the client’s end-goal and provide insights and actionable recommendations to get to the best possible outcome.


• Coordinate across stakeholders to ensure the right resourcing, execution and communications are in place to deliver meaningful results.


• Communicate production progress, quality, and resourcing initiatives to relevant stakeholders.


• Identify opportunities to improve operational efficiencies and implement scalable solutions.

Quality Control:

• Identify issues and errors, and communicate appropriate course-correction plans before the client flags.


• Perform weekly analyses of error trends to address and report on major issues impacting the project, and to provide guidance to the quality control team.


• Develop process documentation and align with other project managers to ensure consistency of quality processes, critical issues, and reporting across projects.

Qualifications

• Bachelor's Degree in a STEM field or equivalent.


• 5+ years of experience in a consulting, operations, or technical management role.


• Professional Services or client-facing experience preferred. 


• Strong organizational and analytical skills.


• Exceptional attention to detail. 


• Excellent conceptual, written and verbal communication skills.


• Demonstrated team leadership experience.


• Proficient with Excel. SQL a plus. 

About You:

• Self-starter, self-disciplined and target focused. 


• Perfectionist at heart.


• Iterating is a way of life.


• Intense, but reasonable.

What we Offer

• A competitive total compensation and benefits package.


• A business model that makes sense for Africa. 


• A high-calibre, fun team committed to the continent.


• Large-scale impact.