• Application Deadline:
• Position: Experience Center Supervisor


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

About the Role

• The Sun King Experience Center Supervisor is tasked with engaging with clients and potential customers to provide detailed information about our range of products.


• This role is essential in ensuring a high level of customer satisfaction, generating sales opportunities, and assisting in converting them into actual sales.


• The role is also accountable for overseeing the inventory affairs of the experience center, with assistance from the Experience Center Executive. 

Responsibilities

What you would be expected to do:

• Welcome, acknowledge, and attend to walk-in potential clients in a welcoming, professional and courteous manner, providing detailed information about Sun King products and services.


• Use practical engagement with our products on display to pitch the full range of available Sun King products and services, aiming to achieve shop targets.


• Informs customers on the requirements and checks that all the requirements are provided by the customers for approval/rejection of the prospect before the product/service is offered.


• Documents, escalates, and communicate unresolved queries to various departments


• Ensures effective resolution of queries through effective liaison with other departments such as after sales, call center, operations etc.


• Provide feedback to customers on any escalated enquiries or issues that affect service performance


• Provide daily/ weekly/ monthly report and updates of sales activities.


•  Coordination and accounting for marketing/promotional materials disbursed.


• Oversee the general activities of the experience center to ensure smooth day-to-day operations.


• Manage inventory and ensure the welfare of the experience center.

Requirements

You might be a strong candidate if you:

• At least 2 years of experience working in an experience centre, showroom, in the stock/inventory/ operations departments.


• A Degree in Social Science or any related field.


• Excellent verbal and written communication skills.


• Self-motivated and proactive.


• Ability to assess client needs.


• Welcoming & friendly personality that will influence potential and existing clients and those around you.


• Familiarity with the use of CRM tool like Angaza and similar CRM.