Job Description
Job Overview
- The role provides assistance to the Senior Communications Officer in enhancing our brand's presence and engagement across multiple platforms, aligning with our overall communications strategy.
- This position is designed to provide a hands-on experience in managing and executing our communication efforts, including maintaining social media presence, updating our website and intranet content, and supporting administrative tasks.
- The intern will contribute to the creation of digital content, track analytics to gauge the effectiveness of our communication strategies and assist in optimizing our outreach efforts.
- Ideal for a dynamic and proactive individual studying communications or a related field, this role offers a unique opportunity to gain practical skills and insights in the communications field within the development sector.
Responsibilities and Duties
Social Media Support:
- Create and schedule engaging content on LinkedIn and X.
- Monitor social media channels for trending news and ideas, and actively engage with the audience through comments and messages.
- Support the management of editorial and event calendars for social media postings.
Website and Intranet Content Development:
- Support the updating and maintenance of the website and intranet.
- Co-produce fresh content, including news articles, blog posts, banners, and multimedia elements.
- Assist in search engine optimization (SEO) tasks to improve visibility and track website analytics.
Content Production and Editorial Tasks:
- Assist in drafting and editing communications materials such as press releases, newsletters, and annual reports.
- Coordinate and plan editorial content and publication schedules.
Administrative and Support Tasks:
- Provide administrative support to the communications team, including preparing reports, maintaining records, and handling correspondence.
- Support virtual event planning and coordination activities.
- Assist in internal communications efforts, including newsletters and digital signage content.
Safeguarding Responsibilities:
Knowledge:
- Understands the incident management framework and their first responder role in recording, responding, and reporting incidents.
- Understands the survivor-centred approach and how to apply it when receiving a complaint or responding to an incident.
- Knows local support services available in the community or region, and how to engage them.
Skills:
- Able to listen and accurately document reported concerns and complaints.
- Able to respect the confidentiality of safeguarding allegations.
- Able to appropriately apply the survivor-centred approach.
Behaviours:
- Treats the survivor and others involved in an incident with dignity and respect.
- Be assertive in implementing the initial incident response protocols by gaining the trust and cooperation of parties involved.
Key outcomes expected from this role:
- CBM Global’s digital presence is enhanced
- Website and intranet are updated
- Content, report, and other communications materials are produced/developed
Person Specification
All the following requirements are Essential, unless marked with a * when they are Desirable:
Qualifications:
- Currently enrolled in or recently graduated from a Bachelor's Degree program in Communications, Journalism, Marketing, or a related field.
Experience and Knowledge
- Experience with social media platforms and understanding of social media strategies.
- Experience in preparing virtual events
- Basic knowledge of content management systems (CMS) and website analytics tools (e.g., Google Analytics).
Skills / competencies / personal qualities:
- Graphic design skills, website editing skills (working knowledge of content management systems) and event planning experience an asset.
- Ability to multitask
- Excellent organisational and time management skills
- Effective communication skills (written and verbal); fluency in English
- Excellent interpersonal skills
- Aptitude for problem solving
- Strong ethics and reliability
- Attention to detail
- Able to maintain confidentiality.