• Application Deadline: Mon, 19 Aug 2024 00:00:00 GMT
• Position: Lounge Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Hospitality / Hotel / Restaurant 
  

Job Description

• The Lounge Manager reports to the General Manager.


• You will be responsible for ensuring a smooth day-today running of the lounge, ensuring that high quality service is delivered to customers.

Roles and Responsibilities

• Supervises the day-to-day activities of lounge staff.


• Ensure all staff are properly trained according to airline standards.


• Provide efficient leadership and training for the lounge team in line with LSG values, ensuring world class guest service is provided in all functions.


• Ability to partner with cross-functional departments when needed.


• Ensure all Lounge employees comply with Airport regulations and requirements.


• Accountable for all compliances within the lounge, including health and safety compliances.


• Complete routine maintenance to ensure Lounge brand standards are maintained.


• Ensure necessary equipment is working and standards are met.


• Follow all service flow and SOPs and ensure adherence by all team members.


• Responsibility for both front of house and catering elements as business demands require.


• Accountability of the catering element, menus, and food quality.


• Work with a selected lounge chef as needed to create new menu options to be offered in the lounge.


• Ensure all food products meet desired product specifications, standards according to LSG standards.


• Overseeing the ordering of all food and consumables.


• Develop and implement action plans to improve results.


• Monitors and manages the operational results of the lounge to recommend strategies that will maximize passengers’ satisfaction.


• Ensure lounge is properly staffed.


• Ensure all health and safety, and food and safety legislation is adhered to.


• Leading, motivating developing and directing the lounge team to maximize efficiency in customer service.


• Creating an environment where constant improvement is actively encouraged and recognized.


• Ensure an exceptional level of food display, service, ambience and overall passengers’ satisfaction.


• Monitors passengers’ interactions to ensure proper training of all lounge staff.


• Upholds operation standards policies, work policies, and training programs.


• Completing weekly/monthly reports and providing regular updates in coordination with the Finance Manager.


• Completing monthly stock take.


• Maintain, order, and control the stock of consumable items within the budget.


• Ensure all food products met desired product specifications and standards according to LSG standards.