• Application Deadline:
• Position: National Customer Manager-Ecommerce


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• City Oshodi - Isolo


• Job Field Sales / Marketing / Retail / Business Development 
  

Role Context

To develop the assigned Major Account Sales territory, to deliver the agreed levels of revenue and profit whilst meeting key customer needs.

Key responsibilities

• Develop and maintain good relationship with customers and provide a high service quality level.


• Interpret customer feedback to identify areas of failure and opportunities for improvement and take corrective action internally and/or with the customer.


• Solve customers’ complaints and escalate to CSM where necessary


• Scale reports to Sales Analyst to measure performance and sales visibility.


• Collaborate with Ground operation at service centre to ensure that relationship customer get the required service.


• Coordinate with other department specific customer requirements.


• Manage and develop a portfolio of prospects and existing customers through building a strong customer relationship to ensure that customers’ needs are recognized and met.


• Establish customer agreements and ensure the review on regular basis of customer prices as per pricing guidelines, and propose discount agreements to the Sales Manager for approval.


• Exploit all new opportunities from existing and potential customers (prospects), and establish actionable sales plans to ensure DHL highest penetration in assigned territory.


• Develop and implement an approach to secure competitors and prospects business in the shortest time possible, by establishing Prospects pipeline to support this approach and target them accordingly.


• Develop and implement personal sales plan and call cycle to identify and gain new business along with expanding existing customers growth to meet agreed sales target.


• As a part of the virtual sales team, support the Strategic Business Unit in support of “sub-accounts” in the territory.


• Communicate to the selling team accurate customer information, and ensure their recording and updating in the customer database to enhance service performance.


• Maintain a thorough knowledge of DHL’s services and general commercial awareness to achieve sales targets, whilst promoting DHL brand image.

Minimum Requirements

Skills

• University degree or equivalent


• Good knowledge of air express and/or the freight forwarding business


• Good knowledge of Nigerian High Tech will be an added advantage.


• Fluent in English