• Application Deadline:
• Position: Client Relationship and Customer Experience Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 3 years


• Location Abuja , Enugu , Lagos , Rivers


• City Port Harcourt


• Job Field Customer Care  , Sales / Marketing / Retail / Business Development 
  


• Salary Range ₦200,000 - ₦300,000/month
  

Job Summary:

The Client Relationship and Customer Experience Officer will be responsible for managing and enhancing the relationships with our clients across the country. 

Responsibilities:

• Develop and maintain strong relationships with clients to understand their needs and ensure a high level of customer satisfaction.


• Serve as the primary point of contact for client inquiries, issues, and feedback.


• Manage and resolve customer complaints promptly and effectively.


• Oversee all customer touchpoints to ensure a seamless and positive customer journey.


• Implement strategies to improve customer engagement and satisfaction.


• Monitor and analyze customer feedback to identify areas for improvement.


• Work closely with the sales team to support pre-sales activities, including customer presentations and proposals.


• Assist in post-sales activities to ensure smooth transitions and ongoing customer support.


• Utilize CRM tools to manage and analyze customer interactions and data.


• Oversee social media channels to engage with customers, respond to inquiries, and manage the company’s online reputation.


• Develop and execute social media strategies to increase brand awareness and customer engagement.

Job Requirements:

• BSC/HND in Business Administration, Engineering, or a related field.


• Minimum of 2-3 years of experience in a client relationship or customer experience role, preferably in a startup environment.


• Proven experience with CRM tools and social media management.


• Strong understanding of logistics, e-commerce, relationship management, and customer experience.

Salary – N200, 000 – N250, 000