• Application Deadline: Mon, 18 Jul 2022 00:00:00 GMT
• Position: IT Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field ICT / Computer 
  

Division/Department: IT Department

Reports to: General Manager

Interfaces with:  Internal Staff – Everyone, External: IT Vendors, Clients etc

Duties and Responsibilities

• Install and configure computer hardware operating systems and applications


• Monitor and maintain computer systems and networks.


• Take staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.


• Troubleshoot system and network problems, diagnosing and solving hardware or software faults


• Replace parts as required.


• Provide support, including procedural documentation and relevant reports.


• Participates in the development, implementation, and maintenance of policies, objectives, short- and long-range IT planning, with an emphasis on advocating for the needs of the area(s) supported; implements tracking and evaluation programs to assist in accomplishment of established goals.


• Review vendor contracts and participates in IT purchases (hardware, software and services) to ensure effective deployment of solutions aligned with user needs.


• Follow diagrams and written instructions to repair a fault or set up a system.


• Support the roll-out of new applications.


• Set up new users' accounts and profiles and deal with password issues.


• Respond within agreed time limits to call-outs.


• Work continuously on a task until completion (or referral to third parties, if appropriate).


• Prioritize and manage many open cases at one time.


• Rapidly establish a good working relationship with customers and other professionals, such as software developers.


• Test and evaluate new technology.


• Conduct electrical safety checks on computer equipment.


• Maintains currency of knowledge with respect to relevant state-of-the-art technology, equipment and/or systems.


• Other duties as may be assigned.


• Prepare and send weekly reports to the IT Coordinator on work status of the IT Department.

Key Performance Indicators:

• Mean Time to Detect


• Mean Time to Repair


• Number of breakdowns of IT Infrastructure.


• Internet/Technology Downtime and Mean Time To Recover (MTTR)


• Number of Internal/External Customer Support requests.


• Percentage increase over time of desktops/laptops in which external storage backup device and sensitive data scanning tool has been deployed


• IT ROI


• IT Cost Breakdown


• Web Server Availability


• IT Network Availability.


• Internal/External Customer Satisfaction Level.

Education and/or Work Experience/Skills Requirements:

• BSc / HND in Information Technology or Computer Science or any relevant field is desirable.


• Should be a currently serving NYSC Corps member.


• Strong problem-solving skills


• Should have a strong customer focus


• Knowledge of current trends and developments in Information Technology.


• Strong technical expertise in Information Technology.


• An ability to withstand pressure and stick to strict deadlines.


• A keen eye and attention to details


• Have a technical logical thought process.


• Strong Interpersonal and Communication skills (both verbal and written)


• Ability to provide strategic guidance and counsel in all aspect of IT systems.


• The ability to think logically


• A good memory of how software and operating systems work


• Excellent listening and questioning skills, combined with the ability to interact confidently with staff and clients to establish what the problem is and explain the solution.


• The ability to work well in a team


• The ability to prioritize your workload.


• Should have some appreciable knowledge of HSE andbe ready to take up HSE responsibilities as well.