• Application Deadline:
• Position: IT Support Specialist


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Abuja


• Job Field ICT / Computer 
  

• The IT support specialist is to provide technical assistance, ensuring optimal use of our software technologies, enhancing system performance, and securing data.


• To ensure success as an IT support specialist, you should possess extensive experience in providing information technology support in a fast-paced environment.

Skills, Qualifications And Requirements

• A bachelor's degree in computer science, information technology, or similar.


• Proven work experience as an IT support specialist.


• Must reside in Abuja


• Exceptional ability to provide technical support and resolve queries.


• In-depth knowledge of IT softwares, and networks.


• Ability to determine IT needs and train end-users.


• Proficiency in IT helpdesk and resolving software, such as Jira, Fresh teams etc.


• Advanced knowledge of database maintenance and system security.


• Ability to keep up with technical innovation and trends in IT support.


• Exceptional interpersonal and communication skills.

Responsibilities

• Consulting with IT managers and other departments as required.


• Training end-users on software functionality and programs.


• Resolving logged errors in a timely manner.


• Maintaining databases and ensuring system security.


• Documenting processes and performing diagnostic tests.


• Maintain/manages all IT infrastructure (Switch, Routers and more)


• Email Management (Creation, Deletion, Backup etc)


• IT Documentation and system maintenance


• Hardware troubleshooting, configuration, software upgrade and Repairs