• Application Deadline:
• Position: Program Manager - Operations Digitalization


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 8 - 10 years


• Location Not specified


• Job Field ICT / Computer  , Project Management 
  

The Opportunity

• As the Program Manager - Operations Digitalization, u’ll develop and lead a high performing, multi-disciplinary team.


• You’ll play a key role in fulfilling the vision of product owners and managers, and driving the implementation of products, software and processes and setting standards for the team to follow.


• Manage delivery in accordance with agreed processes, procedures, governance and strategy, within scope, quality, budgetary and time targets.

The Program Manager - Operations Digitalization will be responsible for:

• Developing collaborative relationships with IT, business and external parties with a key outcome to transform our ways of working to Agile.


• Understanding the end-to-end business processes, not just the technical components and impact from the product owner’s perspective.


• Collating and analyzing financial information to ensure value-driven decisions taken and understand the impact to the organization, being able to guard the allocated resource budget.


• Ownership and accountability for establishing agile values, methods, principles, and practices for the delivery of projects and products.


• Leading by example and actively engaging and motivating their scrum team.


• Facilitate agile ceremonies, e.g. product backlog refinement, pre-planning, planning, daily standups, sprint reviews, and retrospectives.


• Coach and mentor team members on agile standards and best practices, e., Lean, Kanban, Scrum, XP, DevOps, SAFe, etc.


• Configure and maintain an agile project management tool.


• The successful candidate will be based in any of our listed offices in Africa (Kenya, Rwanda, Ethiopia, Uganda, Ghana, Nigeria and Senegal)

Ways You Can Contribute

• Confirm business requirements (Functional and non-Functional), solution architecture and defining the projects boundary and what is in and out of scope.


• Ensure business requirements are translated into features and user stories, that are in line with the MCF strategy.


• Develop sprint delivery plans for end-to-end products containing business and technical components, including security, data privacy and transition to the support organization and business as usual.


• Manage all aspects of delivering the defined products, business and technical, according to the agreed definitions of done.


• Manage and report on project planning, progress, financials, issues and risks according to MCF PMO Methodology or to agreed Agile Methodology as defined by PMO.


• Manage intra- and interdependencies closely collaborate with impacted stakeholders within the foundation, IT or external to manage dependencies and mitigate risk.


• Establish a project governance with clear roles and responsibilities and an effective process for escalating issues and communicating decisions.


• Define, plan, request and secure resources/skills to meet delivery requirements.


• Make sure 3rd party delivers their products (deliverables), to agreed quality and acceptance criteria and within the agreed contractual framework.


• Manage project budget decisions as well as financial risks and opportunities.


• Develop a robust business case that clearly identifies the total cost of ownership of the solution business benefits and quantifies business value and benefits (for smaller projects benefits should be clearly articulated).


• Construct cost plan, secure funding and actively manage and control spend, forecasts and budgets.


• Conduct a business and technical risk assessment and implement a plan of action with clear ownership to mitigate risk.


• Proactively identify, manage and mitigate risks and issues during the project.


• Must ensure project delivery and deliverables meet the requirements of MCF Standards & Procedures, including those for Cyber Security and legal. To achieve this the project manager facilitates and coordinates the decision making process between the project, business end-user and relevant stakeholders e.g. Security Officer, local P&CI and local Privacy champions.


• Create, manage and maintain RAID, and effectively remove blockers during a sprint.


• Identify and actively engage key internal and external stakeholders and establish collaborative, win-win relations.


• Motivate and manage cross-functional and multi-disciplined project team focused on delivering the end-to-end solution.


• Ensure the project team understands the solution from a user’s perspective and actively manages the transitions of the solution to the Run organization in collaboration with the IT Ops team.


• In partnership with the Business functions, achieve organizational transformation objectives by managing impacts and driving organizational change.


• Maintain and keep track of project and program management developments and share knowledge with colleagues and relevant stakeholders.


• Together with Procurement and Legal teams in the foundation, ensure contract scope, terms and conditions are fully understood, revised and suppliers managed within the agreed engagement rules and governance.


• Facilitate process workflow modeling in order to collaborate on process improvements, automation capabilities, and clearly defined end-to-end use cases.


• Facilitate process workshops that involve eliciting process requirements and liaising with users.


• Work with customers to analyze, design, and develop/configure workflows to meet their needs using existing software functionality.


• Collaborate with business and (vendor) IT teams to design new work processes, resolve issues, and develop business/client-friendly solutions.


• Provide support for the adoption of new processes and/or workflows by creating user documentation, preparing communications, and conducting end-user training where appropriate.

Who You Are

• Bachelor's Degree in IT; Informatics or related is required.


• Masters or Postgraduate qualification in Project Management, IT, Business Administration or related.


• PMP certification advantageous.


• Agile related certifications advantageous.


• 8-10 years of experience in an IT project management role.


• Minimum 5 years’ experience in a similar role.


• Experience working as a Project Manager or Lead on projects with small Agile teams.


• Experience in project management and business analysis across several business processes applications, data definitions, integrations, and varieties of infrastructure.


• Experience reviewing and examining business processes and systems, modeling data, organizing activities, and developing business strategies.


• Experience in Agile delivery approach – SAFe or Scrum.


• Experience in delivering programs across ERP roll-outs (SAP, Oracle, Microsoft Etc.), HRIS, Finance Systems, RPA (Robotics & Process Automation), system integrations.


• Appropriate project management and/or business analysis training/qualifications are preferred (PMP/PMIBOK, BCS/ISEB diploma, IIBA certification, etc.)


• Ability to manage multiple projects simultaneously and meet deadlines


• Demonstrates a high level of quality in work products, including diligence and detail-oriented in analysis performed and precision in statements made


• Effective leadership skills and ability to listen, communicate and motivate teams to achieve results. Can demonstrate the ability to manage demanding and challenging stakeholders.


• Demonstrates accountability and leadership.


• Competent ability to deliver under pressure and respond to a changing environment.


• Has worked in and feels comfortable with international, virtual, multi-cultural, multi-disciplined, and high-performance working teams.


• Possess excellent verbal, written, and presentation skills with the ability to articulate information to a variety of constituents across cultures.


• Flexible, adaptable, and able to execute a range of job duties and changing priorities.


• Possess excellent verbal, written, and presentation skills with the ability to articulate information to a variety of constituents across cultures.


• Possess professional maturity, sensitivity with different cultures, and impeccable integrity.


• Commitment to Mastercard Foundation’s values and vision.


• Ability to travel 20% of the time as required.