• Application Deadline: Thu, 29 Aug 2024 00:00:00 GMT
• Position: IT Support


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Delta


• City Warri


• Job Field ICT / Computer 
  

Responsibilities

• Ensures that the organization's hardware, software, and network systems are properly installed, configured, and maintained


• Perform remote troubleshooting through diagnostic techniques and pertinent questions


• Determine the best solution based on the issue and details provided by customers


• Responsible for monitoring the performance of these systems, identifying and addressing any issues that arise, and implementing upgrades as needed.


• Responsible for training staff on how to use gadgets provided optimally and cost-effectively.


• Responsible for ensuring that the organization's data is secure and protected from unauthorized access.


• Responsible for retrieving data for management in an accurate and timely manner


• Implements appropriate security measures, such as firewalls and encryption, and ensures that staff are trained on how to protect sensitive data.


• Be available/ on call during weekends/public holidays at management expense


• Provide accurate information on IT products or services


• Record events and problems and their resolution in logs


• Follow-up and update customer status and information


• Installation and configuration of ICT hardware such as computers, drives and printers.


• Troubleshoot all reported faults with hardware facilities.


• Create and maintain records of placement, repair, replacement and maintenance of hardware equipment.


• Routine inspection of all hardware equipment and electrical certification.


• Make recommendations to management about the purchase of hardware materials.


• Coordinate and facilitate in learning sessions designed to educate members of staff on basic hardware maintenance and other key areas of ICT.

Key Result Areas (KRA):

• Managing the organization's IT infrastructure


• Ensuring data security and privacy


• Providing technical support to end-users:


• Training End-Users


• Perform remote troubleshooting through diagnostic techniques and pertinent questions