• Application Deadline:
• Position: Travel Consultant


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 5 years


• Location Lagos


• City Ikeja


• Job Field Travels & Tours 
  

Key Responsibilities:

• Flight Booking and Ticketing: Handle booking and issuing of flight tickets using GDS (Amadeus/Sabre/Galileo), ensuring accuracy and efficiency in processing reservations.


• Travel Consultation: Provide clients with expert advice on travel arrangements, including the best routes, airlines, and accommodations based on their preferences and budget.


• Itinerary Planning: Design and manage personalized itineraries for both corporate and leisure clients, ensuring attention to detail and meeting client needs.


• Customer Service: Serve as the main point of contact for clients, addressing their inquiries, resolving travel-related issues, and managing cancellations or changes.


• Vendor Management: Collaborate with airlines, hotels, and other service providers to negotiate deals and ensure seamless travel experiences.


• Promotional Sales: Use promotional techniques and materials to upsell travel packages, tours, and additional services to clients.


• Complaint Handling: Handle unforeseen problems during travel, resolve issues, and assess eligibility for refunds or compensation.


• Record Keeping: Maintain accurate and organized records of all travel bookings, client profiles, and financial documents.


• Compliance: Ensure all travel arrangements adhere to legal and regulatory requirements, such as visa and immigration rules.

Essential Requirements:

• Education: Minimum of a B.Sc. or HND in a relevant field 


• Experience: 3-5 years of experience as a Travel consultant with proven success in a similar role.


• Knowledge of IATA customer portal and BSP settlement


• Expertise in Global Distribution Systems (GDS), such as Amadeus, Sabre, or Galileo, is mandatory.


• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and the ability to use travel management software.


• Excellent verbal and written communication skills, with a focus on customer service.


• Strong organizational skills and meticulous attention to detail to ensure error-free ticketing and itinerary planning.


• Ability to think quickly and resolve issues that arise during travel or booking.


• Knowledge of travel promotions and sales techniques to upsell services and packages.


• Capability to manage multiple bookings and clients simultaneously while maintaining a high level of professionalism.


• Ability to collaborate effectively with colleagues, airlines, and vendors to ensure a smooth client experience.

Desired Qualifications:

• Experience working in a corporate travel agency or with high-profile clients.


• Knowledge of visa and immigration processes, especially for international travel.


• Certification in Travel and Tourism or relevant training from a recognized institution.