• Application Deadline:
• Position: Head, Third Party Processing Operations


• Job Type Full Time , Remote


• Qualification BA/BSc/HND


• Experience 8 years


• Location Lagos


• Job Field Finance / Accounting / Audit 
  

What you'll get to do

• Lead and coordinate the Operations Team, ensuring optimal performance and alignment with business objectives.


• Serve as the primary escalation point for clients and internal business teams regarding any operational issues.


• Manage Operations Team capacity and prioritize tasks based on business needs to ensure efficient operations.


• Monitor, track, and report all critical operational issues and escalations promptly.


• Define, implement, and enforce the service transition process for all switch-related applications, ensuring adherence to established procedures.


• Continuously evaluate and improve operational processes, implementing best practices to enhance efficiency and effectiveness, particularly in relation to scheme and third-party partner operations.


• Generate and distribute regular operational reports to senior management, summarizing performance trends, identifying areas for improvement, and presenting recommendations for process optimization.


• Creating and delivering client reports on operational performance, incident status, and key metrics; collaborating with clients to understand their reporting needs and providing customized reporting solutions.


• Manage non-routine, and change requests, as well as support customer initiatives.


• Oversee integration projects with financial institutions, switches, payment facilitators, aggregators, and other partners.


• Become a subject matter expert in customer integrations including knowledge of the APIs, implementation guides, customer integration options, deployment and post-production support.


• Manage the resolution of all production exceptions, including those related to configuration, services, applications, and transaction processing issues, ensuring the continuous and seamless operation of all systems.


• Establishing and maintaining incident management processes, including incident identification, prioritization, resolution, and reporting; coordinating incident response efforts across teams to minimize impact on clients and the business.

To succeed in this role, we think you should have

• Bachelor's degree from a recognized university.


• Minimum of 8 years of experience in a financial institution, card schemes, or payment networks, with a focus on technical operations.


• At least 3 years of experience managing a large scale team


• Good working knowledge of payment processing systems including message routing, authorization, clearing & settlement and client connectivity.


• Experience working with card payment schemes and managing operational processes.


• Proficiency in card processing technology and reporting standards, such as ISO 8583, EMV Tokenization, 3D Secure, and PCI DSS.


• Hands-on experience with the following dispute platforms NIBSS IDRS, VROL, Mastercom is a plus.


• Excellent analytical and problem-solving abilities.


• Strong communication and presentation skills