• Application Deadline:
• Position: Floor Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

RESPONSIBILITIES:

Staff Management:

• Oversees the daily operations of the salon, including stylists, nail technicians, and lash technicians.


• Manages staff schedules, ensuring adequate staffing levels for all services.


• Conducts performance reviews and provides feedback to staff.


• Handles staff disciplinary actions as needed, in accordance with company policies.


• Provides training and development opportunities for staff.

Customer Service:

• Ensures exceptional customer service by all staff members.


• Resolves customer complaints and issues promptly and professionally.


• Builds and maintains strong customer relationships.


• Handles customer inquiries and bookings efficiently.


• Assigns clients to available stylists, nail technicians, or lash technicians based on their


• preferences and availability.

Salon Operations:

• Maintains salon cleanliness and organization.


• Manages inventory and supplies.


• Ensures adherence to health and safety regulations.


• Handles cash register operations and daily sales reporting.


• Oversees salon maintenance and repairs.

Financial Management:

• Assists with sales reporting and analysis.


• Monitors salon expenses and identifies cost-saving opportunities.

Team Leadership:

• Fosters a positive and collaborative work environment.


• Motivates and inspires the team to achieve salon goals.


• Delegates tasks and responsibilities effectively.


• Provides guidance and support to staff members.

Requirements

• Proven experience in salon management or a related field.


• Strong leadership and interpersonal skills.


• Excellent customer service orientation.


• Ability to manage multiple tasks and prioritize effectively.


• Strong organizational and time management skills.


• Proficiency in using salon management software (if applicable).


• Strong communication and conflict resolution skills.


• Experience in managing difficult situations with clients and staff.


• Proficient in upselling salon products and services.


• Knowledge of retail management and product inventory control.


• Previous experience in a high-end or luxury salon environment (preferred).


• Ability to train staff on salon management software and technology updates.