• Application Deadline: Wed, 28 Aug 2024 00:00:00 GMT
• Position: Head of Operations


• Job Type Full Time


• Qualification BA/BSc/HND , MBA/MSc/MA


• Experience 8 years


• Location Lagos


• Job Field Administration / Secretarial 
  

Job Description

• We are seeking a dynamic and experienced Head of Operations to oversee the day-to-day management of our platform.


• This role is crucial in ensuring the smooth operation of our online store and gaming activities, managing programs, and providing financial oversight.


• The ideal candidate will possess strong leadership skills, a strategic mindset, and a keen understanding of both operational and financial management within the online retail and gaming sectors.

Key Responsibilities

Operational Management:

• Oversee the daily operations of Afriprize, ensuring the platform functions smoothly and efficiently.


• Coordinate with various departments to ensure alignment with strategic goals and operational standards.


• Develop and implement processes and procedures to enhance operational efficiency and effectiveness.


• Monitor key performance indicators (KPIs) and address any issues affecting platform performance.

Program Management:

• Lead and manage key programs related to luxury shopping and gaming experiences.


• Collaborate with product development and marketing teams to launch and optimize new features and promotions.


• Ensure that all programs are executed in line with the company's strategic objectives and customer expectations.

Financial Oversight:

• Oversee financial planning, budgeting, and forecasting to ensure alignment with company goals.


• Monitor financial performance and report on key metrics to the senior management team.


• Identify cost-saving opportunities and implement financial controls to optimize profitability.


• Manage relationships with vendors, partners, and service providers to ensure cost-effective solutions.

Leadership and Team Management:

• Lead, mentor, and develop a high-performing operations team.


• Foster a collaborative and results-driven work environment.


• Conduct performance reviews and provide feedback to team members.

Customer Experience:

• Ensure that customer satisfaction is a top priority by managing service quality and addressing any issues that arise.


• Implement strategies to enhance the overall customer experience and engagement with the platform.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Finance, or a related field; MBA or relevant advanced degree preferred.


• Proven experience of a minimum 8 years in an operations management role, preferably within the online retail or gaming industry.


• Strong understanding of financial management and budgeting processes.


• Excellent leadership, organizational, and problem-solving skills.


• Ability to work collaboratively with cross-functional teams and manage multiple projects simultaneously.


• Exceptional communication and interpersonal skills.


• Proficiency in relevant software and tools (e.g., ERP systems, financial software).