• Application Deadline: Sun, 15 Sep 2024 00:00:00 GMT
• Position: Food & Beverage Manager (Dome Suites Kaduna)


• Job Type Full Time


• Qualification BA/BSc/HND , MBA/MSc/MA , NCE , OND


• Experience 5 - 14 years


• Location Kaduna


• Job Field Hospitality / Hotel / Restaurant 
  


• Salary Range ₦150,000 - ₦200,000/month
  

DUTIES & RESPONSIBILITIES

• Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards


• Preserve excellent levels of internal and external customer service


• Design exceptional menus, purchase goods and continuously make necessary improvements


• Identify customers’ needs and respond proactively to all of their concerns


• Establish targets, KPI’s, schedules, policies and procedures 


• Comply with all health and safety regulations 


• Report on management regarding sales results and productivity


• Oversee all aspects of the daily operation of the Apartment’s Room Service operation.


• Supervise all Room Service personnel.


• Respond to guest complaints in a timely manner.


• Ensure proper set-up, breakdown and maintenance of all banquet functions


• Work with the GM and keep him/her informed of F&B issues as they arise.


• Organize all documentation for shift work on a daily basis including pre-shift reports


• Ensure all staff are meeting all established standards of service through ongoing and recurrent training systems


• Coordinate and monitor all phases of the Room Service operation.


• Ensure effective communications between each shift.


• Supervise the room service area in order to attract, retain, and motivate the employees.


• Ensure optimal level of service, quality, and hospitality are provided to guest.


• Ensure the timeliness and accuracy of the amenity set-up and delivery.


• Monitor and maintain proper running and cleanliness of banquet areas


• Perform any other reasonable duties as required and directed


• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner