• Application Deadline:
• Position: Customer Experience Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Customer Care 
  

Key Responsibilities

• Lead and motivate the Custorner Success. Business Optimization & Training, and Account Management teams


• Leverage customer relationship management (CRM) tools and technologies to enhance customer interactions


• Collaborate with Sales, Marketing, and Product teams to align customer experience strategies with business


• Develop comprehensive customer management framework and customer journey maps to identify touchpoints and potential pain points.


• Develop and nurture customer advocates through targeted engagement strategiesz

Qualifications Required

• Must have relevant Years Of Experience


• Must Have managerial Experience in B2B