• Application Deadline:
• Position: Concierge


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Administration / Secretarial 
  

Job Description / Responsibilities

• The Dukka Concierge’s duties and responsibilities include greeting visitors, helping them navigate through an office, and supplying them with refreshments as they wait. 


• In addition, they maintain calendars for appointments, sort mail, and plan travel arrangements. and offer other clerical duties. 


• A good Concierge is organized, communicates well, and practices excellent time management skills. 


• In addition, because they’re often the initial contact for customers and clients, they must have excellent customer service skills, be a problem-solver, and gracefully assist unhappy customers. If this is you, then we can’t wait to have you!


• This role reports directly to the Admin Manager/Chief of Staff.

Responsibilities

• Greet clients and visitors with a positive, helpful attitude.


• Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately.


• Assisting clients in finding their way around the office.


• Making appointments for all staff or for specific employees, such as executives.


• Organizing files for billing, customer and client records, etc.


• Preparing meeting and training rooms.


• Responding to all customer inquiries in a polite and timely manner.


• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures).


• Provide basic and accurate information in-person and via phone/email.


• Performing ad-hoc administrative duties.


• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).

Qualifications

• Associate's or Bachelor's Degree in a related field.


• A Bachelor's degree in a relevant field is preferred.


• Proven work experience as a Receptionist, Front Office Representative or similar role.

Skills and Qualifications:

• Customer service attitude.


• Consistent, professional dress, and manner.


• Excellent written and verbal communication skills.


• Competency in Microsoft applications including Word, Excel.


• Good time management skills.


• Highly organized.


• Highly dependable and trustworthy.


• Decision-making skills.