• Application Deadline: Thu, 29 Aug 2024 00:00:00 GMT
• Position: Customer Service Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 year


• Location Lagos


• City Ikeja


• Job Field Customer Care 
  

JOB OVERVIEW : CUSTOMER SERVICE OFFICER

As a customer service officer you are responsible for handling inquiries, resolving complaints and ensuring that customers have a positive experience with the company's products or services.A Customer Service Officer’s primary objective is to maintain high levels of customer satisfaction, which is essential for the retention and growth of a business's client base.

DUTIES AND RESPONSIBILITIES

• Addressing customer questions and concerns about event packages, venues, and services offered by the company through various channels, including phone calls,live chat interactions,emails, and social media in a  professional and timely manner.


• Handling and resolving customer complaints as regards event schedule, venue and services in a timely and effective manner, ensuring the customer satisfaction.


• Follow up with customers to ensure their issues have been resolved and they are satisfied with the services.


• Escalate issues to the appropriate management when necessary.


• Keeping accurate records of customer interactions including event details and client preferences, noting any inquiries, complaints, and actions taken.


•  promote and market company event services to clients.


• Develop thorough understanding  of company services and Offer detailed information about event packages, venues, and services offered by the company.


• Developing strong relationships with customers to foster loyalty and repeat patronage.


• Reaching out to customers proactively to offer assistance, gather feedback and inform them about event services offered by the company.


• Working closely with other departments such as sales, marketing, and technical support to address complex customer issues.


• Perform other tasks as assigned by the management.

REQUIREMENTS AND QUALIFICATION

• BS.c degree in Business administration, Communications, or a related field.


• 1 year experience in customer service or a similar role.


• Excellent verbal and written communication skills.


• Strong problem-solving and interpersonal relation skills.


• Excellent sales and marketing skills.


• Ability to manage multiple tasks and tight deadlines.


• Proficiency in Microsoft Office (Word, Excel) and other customer service software.


• Strong attention to detail and organizational skills.

COMPANY : EVENT COMPANY

SALARY: 80,000 NGN

Note: candidate must reside within or around ikeja.