• Application Deadline:
• Position: Operations Executive


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 4 years


• Location Lagos


• Job Field Finance / Accounting / Audit 
  

Job Summary

• To carry out accurate and timely delivery of routine operations services with regards to operations of products and services offered on the Interswitch Network.


• As an Operations Executive, you will ensure delivery of accurate and timely operations service delivery for seamless Pre-processing, Real-time processing, dispute management and post transaction processing activities with regards to the following services.

Key Responsibilities

Settlement Computation and Collation

• Switched transactions settlement


• Processed transactions billing


• Services/Network billing


• Settlement Adjustment


• Settlement Representment


• Exception Investigation and resolution/escalation


• Ensure disputes to be settled daily are settled accordingly.


• Identify exceptions to the above, investigation and resolve/escalate

Dispute Operations

• Arbitration


• Arbitration Billing


• Pre-arbitration


• Chargeback processing

File processing

• Card Scheme clearing file processing. (Mastercard, Visa, Discover, Amex, JCB etc)


• Card file processing

Routine Report Delivery

• Daily Settlement Reports (Details and Summaries)


• Daily Card Management Reports (Card balance, statement, Activity reports)


• Periodic Analytical reports i.e. Weekly, Monthly or Quarterly. (QOC, QMR, CBN Data etc)


• Ensure delivery of Daily Dispute Reports (Details)


• Ensure delivery of Arbitration Billing Report are provided to relevant parties as in defined frequency.


• Ensure delivery of Arbitration Billing Report are provided to relevant parties as in defined frequency.

Specialized Services

• Airtime Stock Balance monitoring and reconciliation reporting


• Airtime Stock procurement and top up confirmation


• Agent registration


• Agency Network Virtual account top up


• Agent Details update management


• Mobile Platform Business Reversal Settlement Advice

Service Desk

• Case Resolution

Administration

• Self-Management


• Productivity Management


• Performance management


• Knowledge Acquisition and utilization

Requirements

Education:

• A first degree from a reputable institution

Experience:

• 2-4 years Experience in Dispute Operations, Arbitration, Transaction Settlement, Settlement Reporting, Transaction Reconciliation, and Card Scheme Management in Fin-Tech or Financial Services industry