• Application Deadline: Mon, 9 Sep 2024 00:00:00 GMT
• Position: Head, Non- Financial Transactions


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Anambra , Bayelsa , Delta , Ebonyi , Enugu , Imo , Kwara , Lagos , Rivers


• Job Field Banking 
  

JOB OBJECTIVE(S)

To ensure efficient branch service delivery by:

• Being responsible for supervising and providing Customer Services to Account holders and 


• Customers (both existing and prospective) of the bank, while ensuring quality and exceptional customer service and customer care.


• Ensuring resolution of issues around all E-Business transactions that may include Card requests, issuance and other issues around E-Business.


• Other administrative activities such as Call-Over administration

DUTIES & RESPONSIBILITIES

• Supervise the activities of non-financial transaction Unit.


• Establish good customer relations by always maintaining a customer friendly disposition


• Ensure the proper handling of all customer enquiries and resolve of issues beyond the Non[1]Financial Transaction Officer.


• Modify transactions above subordinates' limit


• Oversee the setup of standing order instructions


• Verify transactions initiated by subordinates.


• Handle probate account enquiries in accordance with customer mandate and relevant 


• law / ensure that deceased customer's account is debit freeze once the probate enquiry is issued.


• Oversee/approve/sign all Bankers confirmation and letters of references requests.


• Interview customers, oversee the prompt opening/closing of Accounts (all variants), ensure 


• KYC compliance / full documentation / approved deferrals are in place and sign offaccount opening forms.


• Ensure all closed accounts are recorded in the closed account's register, called over and stored appropriately


• Oversee the processing of Customers' Cheque, Card requests, Alert and Online banking  services including ultimate delivery to the customer.


• Ensure safe custody of processed debit cards and issuance of customer's selectable PIN.

JOB DESCRIPTION

• Issuance of Token devices to customer / ensure safe custody of blank Token devices.


• Maintenance of up-to-date registers for customers' transactions and instructions as requiredunder the existing policies and procedures.


• Ensure proper call over - collection / storage, retrieval and scanning of certificate to CCM


• Monitor the printing of audit trail for call over and other reports and generating printouts for


• MIS to facilitate various functions.


• Supervise the rendering of anti-money laundering report (smart screen).


• Responsible/monitor the safe custody portfolio, sign safe custody receipts, ensures charges are promptly collected and supervise the processing of security documents. Ensure dual control in the retrieval / release of Security document pledged as collateral.


• Oversee / ensure that the Branch ambience is always in good shape


• Perform all other duties as assigned by the Head, Branch Services.

JOB REQUIREMENTS

Education 

• Minimum Education: First Degree in any discipline 

Experience 

• Minimum experience – Four years relevant working experience