Teller at Covenant Microfinance Bank Limited

Job Overview

Location
Lagos, Lagos
Job Type
Full Time
Date Posted
1 year ago

Additional Details

Job ID
98665
Job Views
66

Job Description



Responsibilities

Transaction Processing:



  • Accurately process customer transactions, including deposits, withdrawals, transfers, and payments.

  • Verify and validate customer identification and transaction documents.

  • Ensure all transactions comply with the bank’s policies and procedures.


Customer Service:



  • Provide prompt, courteous, and efficient service to all customers.

  • Address customer inquiries and provide information on the bank’s products and services.

  • Assist customers with account-related issues and escalate complex cases to the appropriate department.


Cash Management:



  • Manage cash levels in the teller drawer and ensure proper balancing at the end of each day.

  • Report any discrepancies or unusual transactions to the supervisor immediately.

  • Prepare and submit daily cash reports as required.


Compliance and Security:



  • Adhere to all security protocols and procedures to safeguard the bank’s assets.

  • Identify and report any suspicious transactions or potential fraud in accordance with the bank’s anti-money laundering (AML) policies.

  • Maintain confidentiality of customer information at all times.


Administrative Support:



  • Assist with the opening and closing of the branch as needed.

  • Support other bank staff with administrative tasks when necessary.

  • Participate in regular training and development sessions to stay updated on banking regulations and best practices.


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