Job Description
Responsibilities
Transaction Processing:
- Accurately process customer transactions, including deposits, withdrawals, transfers, and payments.
- Verify and validate customer identification and transaction documents.
- Ensure all transactions comply with the bank’s policies and procedures.
Customer Service:
- Provide prompt, courteous, and efficient service to all customers.
- Address customer inquiries and provide information on the bank’s products and services.
- Assist customers with account-related issues and escalate complex cases to the appropriate department.
Cash Management:
- Manage cash levels in the teller drawer and ensure proper balancing at the end of each day.
- Report any discrepancies or unusual transactions to the supervisor immediately.
- Prepare and submit daily cash reports as required.
Compliance and Security:
- Adhere to all security protocols and procedures to safeguard the bank’s assets.
- Identify and report any suspicious transactions or potential fraud in accordance with the bank’s anti-money laundering (AML) policies.
- Maintain confidentiality of customer information at all times.
Administrative Support:
- Assist with the opening and closing of the branch as needed.
- Support other bank staff with administrative tasks when necessary.
- Participate in regular training and development sessions to stay updated on banking regulations and best practices.