• Application Deadline:
• Position: IT Support Engineer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• Job Field ICT / Computer 
  

Job Summary

• The IT Support Engineer will be responsible for troubleshooting and repairing computer systems, maintaining network uptime, and ensuring data security.


• This role is ideal for individuals with up to 3 years of experience in IT support who are eager to develop their skills and grow within the company.

Responsibilities

• Troubleshoot and repair computer systems, including laptops, servers, desktops, and printers, and maintain detailed records of all repairs.


• Troubleshoot issues related to iOS, Windows, and MS Office applications.


• Conduct regular checks and updates for software, including antivirus, Windows, and MS Office.


• Ensure network uplink uptime by escalating issues to the responsible body, vendor, or engineer.


• Configure firewalls and manage security policies under supervision.


• Configure and troubleshoot email systems.


• Perform regular checks on internet links and structural cabling.


• Escalate inverter and battery-related issues to the inverter team.


• Conduct regular checks on CCTV systems, biometric terminals, and VoIP phones.


• Ensure network access is granted only to authorized personnel after proper approval.


• Perform regular preventive and corrective maintenance of network systems, including switches, wireless access points, and firewalls.


• Preserve IT assets, information security, and control structures.


• Ensure the security of data, network access, and backup systems.


• Maintain records of IT assets (laptops, keyboards, mice, chargers, etc.) assigned to employees with proper approval.


• Maintain records of IT assets returned by employees leaving the organization.


• Keep records of faulty IT assets.

Skills Requirement

• Familiarity with troubleshooting iOS, Windows, and MS Office applications.


• Basic knowledge of firewall configuration and policy management.


• Excellent problem-solving and communication skills.


• Experience with email configuration and troubleshooting is a plus.


• Understanding of network maintenance, including switches, wireless access points, and firewalls.


• Ability to work independently and as part of a team.


• Strong organizational skills and attention to detail.


• Willingness to learn and adapt to new technologies and challenges.