• Application Deadline:
• Position: Evening Supervisor


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 4 years


• Location Lagos


• Job Field Hospitality / Hotel / Restaurant 
  

Job Summary

• As Evening Shift Supervisor, you will oversee the operations of the business during the evening shifts.


• He / She manages the evening shift staff by providing guidance, assigning tasks and monitoring performance.


• He / She is responsible for addressing any concerns and ensuring that employees adhere to company policies, and procedures.

Job Responsibilities

• Supervise laundry operations and manage staff effectively.


• Coordinate with other departments to ensure all laundry needs are met.


• Address and resolve any issues that arise within the laundry department.


• Handle customer complaints and feedback in a professional manner.


• Prepare and submit daily reports on laundry operations.


• Monitor workflow to maintain efficiency and quality.


• Manage inventory and take stock of available supplies.


• Liaise with the security personnels to ensure a safe environment.


• Conduct regular inspections to identify hazards and ensure compliance of health and safety measures.


• Ensure quality control of our laundry services.

Education & Experience

• Must have a B.Sc in any field.


• Must have a minimum of 4 years of proven experience working in a laundromat or hospitality sector as a Supervisor.


• Customer Service attitude.

Skills / Physical Competencies:

• Excellent interpersonal and active listening skills.


• Excellent Communication Skills and a strong command of the English language.


• Keen Attention to Detail.


• Conflict Management Skill


• Multitasking skills and good organizational skills.


• Ability to work calmly under high-stress situations.


• Ability to influence others positively.


• Management Skills


• Presentation Skills


• Ownership mindset


• Reporting Skills


• Problem Solving Skills


• Data and Inventory Management


• Negotiation Skills


• Team Management


• Time Management

Behavioural Competencies:

• Integrity


• Fairness


• Confidentiality


• Ability to be resourceful and proactive when issues arise


• Professional attitude and appearance


• Consistency


• Resilience


• Independence


• Adaptability

Quality / Technical Competencies:

• Proficiency in Microsoft Office Suite.


• Proficiency in the use of Customer Relationship Management (CRM) software.