• Application Deadline:
• Position: Technical Support Engineer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 4 - 5 years


• Location Lagos


• Job Field Engineering / Technical 
  

JOB RESPONSIBILITIES:

• Manage incidents, respond to requests for technical assistance in person, via phone & email.


• Ensure installation, maintenance and troubleshooting are carried out within agreed SLA.


• Responsible for resolving concerns on signal strength, signal-to-noise ratio and similar parameters in accordance with the company’s approved standard.


• Carry out periodic preventive and corrective maintenance on eNodeBs, transmission links, routers and switches on the networks.


• Configuration and resolution of all eNodeB/Transmission external alarms like VSWR, LOS, LOF,  link degradation, cell unavailable, etc.


• Maintain comprehensive records of all transmission links, power equipment, BTS and spare parts on-site.


• Ability to configure routers (Cisco/Huawei) and switches.


• Responsible for carrying out detailed Site Survey & maintaining proper documentation.


• Promptly investigate, resolve & report any incidents, errors, events or deviations.

JOB REQUIREMENTS:

• BEng / BSc / B.Tech in Electrical & Electronics Engineering, Computer Engineering and/or Computer Science, Physics / Electronics or any other relevant fields.


• 4-5 years experience in handling telecommunication equipment. 


• Proficient in WiFi, WiMAX, eNodeB, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting.


• Must be internet and tech savy.


• Proficient with computers (OS & Application Level).


• Must be customer focused and a team player.