• Application Deadline:
• Position: Call Centre Agent (Hausa Speaking)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Customer Care 
  

Job Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner


• Follow communication “scripts” when handling different topics


• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives


• Seize opportunities to upsell products when they arise


• Build sustainable relationships and engage customers by taking the extra mile


• Keep records of all conversations in our call center database in a comprehensible way


• Frequently attend educational seminars to improve knowledge and performance level


• Meet personal/team qualitative and quantitative targets

Requirements and skills

• Previous experience in a customer support role


• Track record of over-achieving quota


• Strong phone and verbal communication skills along with active listening


• Familiarity with CRM systems and practices


• Customer focus and adaptability to different personality types


• Ability to multi-task, set priorities and manage time effectively.