• Application Deadline:
• Position: Front Desk Receptionist


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Administration / Secretarial 
  

Job Summary

• We are looking for a smart and friendly receptionist to join our team!


• You will represent our spa by being the face and voice that greets clients upon their visit or phone call and will be responsible for the first impression we make.


• The ideal candidate should have a warm, friendly personality while also being very perceptive and disciplined.

Responsibilities

• Responsible for greeting clients, answering telephones and responding to enquiries.


• Responsible for taking bookings and scheduling appointments.


• Check-in spa clients for scheduled and walk-in appointments.


• Answer customers' questions and address complaints.


• Responsible for cashiering, giving tours of the spa facility, promote services and product sales.


• Handle cancellation of bookings and effective management of time.


• At all times provide a positive and friendly attitude and appear professional and well-groomed when attending to clients.


• Also, ensure daily maintenance of the spa's lobby/reception area.


• Attend to some clerical duties that may be assigned.

Job Requirements

• A University Degree.


• Proven experience in customer service roles or relevant positions.


• Proficient in English (oral and written).


• Strong communication and people skills.


• Emotionally intelligent.


• Ability to work under pressure with little or no supervision.


• Knowledge of and familiarity with spa etiquette.


• Good knowledge of MS Word and Excel.


• Good organizational and multi-tasking abilities.


• Problem-solving skills.