• Application Deadline:
• Position: Head of Housekeeping


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 5 years


• Location Lagos


• Job Field Hospitality / Hotel / Restaurant 
  

Job Description

• The Head of Housekeeping will be responsible for overseeing the overall operations of the housekeeping department to ensure cleanliness, orderliness, and attractive conditions of the apartments, common areas, and facilities.

Responsibilities

• Develop and implement housekeeping policies, procedures, and schedules to ensure efficient operations and high standards of cleanliness.


• Conduct regular inspections of rooms, common areas, and facilities to ensure they meet cleanliness and maintenance standards.


• Manage the recruitment, training, and performance evaluation of housekeeping staff.


• Foster a positive work environment, encouraging teamwork, communication, and professional development.


• Manage inventory levels of cleaning supplies, linen, and other housekeeping-related items, ensuring cost-effective usage and timely replenishment.


• Implement and monitor health and safety protocols, including the use of cleaning chemicals and equipment.


• Handle guest requests and complaints related to housekeeping services promptly and effectively.


• Conduct regular audits to assess the cleanliness and condition of the property.


• Ensure compliance with health, safety, and hygiene standards.


• Respond to guest feedback and reviews related to housekeeping services, implementing improvements as needed.


• Lead by example in delivering exceptional guest service, anticipating guest needs, and resolving issues promptly.


• Assist in the development and management of the housekeeping budget.


• Monitor and control housekeeping expenses to ensure they remain within budget.

Requirements

• A Bachelor's Degree in Hospitality Management, Business Administration, or a related field is preferred.


• 3-5 years proven experience in a housekeeping supervisor role, preferably within a hotel or serviced apartment environment.


• Strong leadership and organizational skills.


• Excellent attention to detail and a commitment to cleanliness.


• Ability to manage multiple tasks and work under pressure.


• Strong knowledge of housekeeping equipment and cleaning products.


• Good physical stamina and ability to handle repetitive tasks.


• Ability to work independently and as part of a team.


• Familiarity with the Google Drive ecosystem (Sheets, Docs, Slack, etc.)


• Professional proficiency in English language.


• Excellent analytical thinking and problem solving skills.