• Application Deadline: Wed, 30 Oct 2024 00:00:00 GMT
• Position: Customer Satisfaction Officer / Invoicing Clerk


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 5 years


• Location Edo


• City Benin


• Job Field Customer Care 
  

Job Purpose

• This role is responsible for the monitoring and carrying out analysis of customer feedback and conducts follow up phone calls to Survey respondents who have concerns or question.


• Also, recommend potential products to them by collecting customer information and analyse customer needs. It includes order taking and processing of customer orders.

Roles and Responsibilities:

• Receives processes and verifies the accuracy of orders from customers and other locations and ensure delivery.


• Initiates required action to customer requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments


• Ensures and provides quality service to both internal and external customers.


• Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of order-related issues.


• Accesses the company’s internal systems to obtain and extract order information and provide customer satisfaction management with the data for inclusion in various scheduled and special reports


• Attracts potential customers by answering products questions; suggesting information about other products.


• Resolves product problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.


• Recommends potential products to management by collecting customer information and analyzing customer needs


• Monitoring and carrying out analysis of customer feedback and Conducts follow up phone calls to survey respondents who have concerns or questions


• Responsible for the preparation of weekly and monthly reports and as and when required.


• Performs other related duties as assigned by management

Education Qualification & Experience

• BS.c/HND in Accounting, Business Administration or related courses


• Minimum of 3-5 years of relevant experience in customer service and order processing.


• Experience working in the FMCG cold chain sector


• Ability to communicate in any of the local dialects in Edo State is an added advantage.

Required Skills and Competencies:

• Ability to manage multiple responsibilities to completion with tight timelines


• Ability to work under pressure.


• Strong communication (verbal and written) skills


• Report writing and presentation


• Protection of Confidential Information


• MS Office Tools and Calendar Management


• Excellent understanding of customers relationship management


• Knowledge of poultry business operations and experience is an advantage.


• Excellent relationship management skills


• Previous knowledge and understanding of ERP is a plus.

Expected Behavioral Competencies:

• Resourcefulness in handling challenges.


• Dependability in fulfilling responsibilities.


• Passion for maintaining high standards of control and compliance.


• Integrity in all dealings.


• Promptness in addressing issues.


• Accountability for actions and decisions.


• Think outside the box.


• Representing the company's image and brand positively.