• Application Deadline: Mon, 9 Sep 2024 00:00:00 GMT
• Position: Customer Service Executive


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• City Apapa


• Job Field Customer Care 
  

Our client is a formidable company in the Nigerian maritime industry, with focus majorly on logistics and relocation services, located in *Apapa*. It provides top-class services to most reputable multinational companies and international organisations in Nigeria. The company requires an honest, diligent and intelligent professional to grow with its team as a Customer Service Executive.

Job Description (Summary)

• Download and respond to all customer/client’s requests (e.g. origin or destination requests).


• Register and manage incoming business mail daily.


• Follow professional customer service processes and techniques to ensure operational excellence.


• Manage client relationships and provide exceptional service to ensure higher customer retention.


• Update clients with relevant information on shipment status (inbound and outbound).


• Gather necessary information from customers/clients to ensure smooth service delivery.

Major Requirements

• A degree/ HND in OTM, or any of the Management, Social, Physical, Life Sciences or Humanities/Law.


• A higher degree may be a plus.


• Minimum of two years’ experience in a similar role.


• Strong proficiency in MS Office Suite.

Reward System

• Salary is highly competitive and negotiable.


• There is bright prospect for career growth.

Note:

• Must be MALE for gender balance.


• This is a permanent job. Candidates working as contract staff from banks have competitive advantage.