• Application Deadline: Tue, 10 Sep 2024 00:00:00 GMT
• Position: NOC Engineer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 5 years


• Location Edo


• Job Field ICT / Computer 
  

Duties and Responsibilities

• Fault handling and escalation.


• Provide first line diagnostics effectively and reporting efficiently.


• Manage and maintain monitoring system, reporting trends and observations within the network including all aspects of internal and external network devices, services and systems performance


•  identifying potential or existing anomalies.


• Provide second level support to resolve complex, technical customer problems 


• Rendering support services to technical teams within the NOC  and externally


• Documentation of trouble resolution using ticketing system ensuring all activities comply with standards.


• Develop procedures and work instructions for better performance and execution of NOC activities.


• Function in a shift rotation.


• Develop and maintain a solid understanding of products and processes as they evolve.

Added Essential Skills

• Worked in similar role.


• Knowledge on various network tools.


• Basic ability to assess and prioritize faults and respond or escalate accordingly.


• Ability to find answers to technical problems through a variety of mediums


• Knowledge on LAN, WAN networks.


• Basic systems administration skills.


• Strong documentation abilities.

 Qualifications

• B,SC/HND in computer science, a related degree or equivalent work experience


• Previous experience in NOC or Technical support Help Desk


• Network related Certification or Training